OVERVIEW

Firefly Travel Protection

From unforeseen accidents to the loss of travel documents, Firefly Travel Protection, including the added benefit of Home Arrival Protection, ensures your well-being both during and after your journey. 

 

24 Hours, 7 Day Worldwide Travel Assistance

Coverage up to RM75,000 medical expenses & up to RM150,000 in personal accident

Accident, death and permanent disablement coverage

Domestic & International Coverages

Daily hospital income of RM100 per day if hospitalised*

Up to RM25,000 for Accidental Death & Permanent Disablement

 

*Coverage only applicable for hospitalisation due to Specified Infectious Diseases as specified in the policy wording.

BENEFITS

Key Coverage

Explore the ideal travel insurance plan tailored to your journey’s requirements:

 

 

 

Note: The above benefits list are non-exhaustive and applicable for return trip. Please refer to the policy wording for full list of benefits (for both return and on-way trip) under the policy.

Important Document

CLAIMS PROCESS

Claiming made easy in just three steps.

As swift as our flights, our customer service staff are here to ensure that your claiming process is as hassle-free as possible.

Step 1

Notify AIG Malaysia immediately after the incident.

Call us at 1800 88 8811 or complete Firefly Travel Protection Claims Notification Form and email it to FireFlyMy@aig.com

Download Claims Form

Step 2

Attach all relevant supporting documents.

  • Boarding pass and e-ticket for all claims
  • Original medical receipts and doctor's diagnosis if medical related
  • Letter from airline confirming the duration of flight change and reason of change

Download Document Checklist

 

Step 3

Submit your document within 90 days of the incident.

Submit via email : FireFlyMy@aig.com or send via mail to the adress:

The Claims Department, 
AIG Malaysia Insurance Berhad, 
Level 17, Menara Worldwide, 
198 Jalan Bukit Bintang, 
55100 Kuala Lumpur, Malaysia

 

Please note that while our intention is to handle your claim as quickly as possible, there may be circumstances in which we deem it necessary to request further documents in addition to those above mentioned. In the event this happens, we thank you for your understanding.

For further inquiries, please call us at 1 800 88 8811 or email us at FireFlyMy@aig.com

 

Firefly Travel Protection is underwritten by AIG Malaysia Insurance Berhad (200701037463) which is licensed under the Financial Services Act 2013 and regulated by Bank Negara Malaysia.